Cookie and privacy policy

When you visit odorklenz.eu, we collect information about all visits to the website. We use this information to improve your user experience, evaluate the use of the individual items on odorklenz.eu and to support our marketing.

Below you can read about the information we collect, how we treat the information, what we use them for, who has access to the information and how to contact us regarding cookies and privacy policy.

The collection of personal customer information at odorklenz.eu takes place within the framework of existing legislation and the EU's general data protection regulation (GDPR), as last updated on May 25, 2018.

Odorklenz.eu automatically detects your IP address as well as data relating to your movements between different pages and services on the webpage. If you log in or sign up for our newsletter, we also register this, so we can make it easier for you next time.

Odorklenz.eu collects information from you from the three sources:

From cookies when you visit our website, for example IP Address, Country, Viewed Pages, Featured Categories, Show Brands, Your Interaction / Click, and Searches.

From your purchase, for example. demographic data, email address, payment information, items, order amount, discount level, brands and frequency. Included is the sending of transaction email, for example. Order Confirmation, Shipping Confirmation and Refund Confirmation.

Fra users providing information about themselves (for example, by adding a favorite brand or information to the customer profile).

The purpose of collecting the information is used in different areas:

Commitments: To fulfill our commitment to you as a customer - such as purchase, invoicing and customer service.

Customer Service: To perform customer service through your customer account, email, chat or phone. Answer questions related to your order or past orders, correct mistakes and guide you as a customer.

Marketing: Providing inspiration for you, product offerings / services and personal recommendations via website and email.

Customer Experience: To improve customer experience through interaction with Odorklenz EU, such as development of new features or services and products. This also includes managing, protecting, operating and maintaining our websites, system administration and security, and agreeing to aggregated statistics on site use, purchase, and to improve understanding of our customer's preferences for goods.

Fraud and risk: To prevent fraud and carry out risk assessment.

• Legislation: To comply with applicable legislation on personal data.


Data storage period

We keep your personal information for the period necessary for fulfilling the purposes outlined in these Terms and Conditions unless a longer retention period is required or permitted by law for legal, fiscal or regulatory reasons or other legitimate business purposes.


Purpose Period of time
Marketing Objectives

3 years after your recent activity, e.g. purchase, communication activity or visit our websites.

If you have given your marketing authorization (email, SMS, phone, etc.) and as long as we have your permission.

Order history and obligations to fulfill orders at odorklenz.eu 5 years or so as long as we are required to comply with the required legal requirements.
Customer service for odorklenz.eu 3 years or so as long as we are required to comply with the required legal requirements.
Customer Experience at Odorklenz.eu

3 years after your recent activity, e.g. purchase, communication activity or visit our websites.

If you have given your marketing authorization (email, SMS, phone, etc.) and as long as we have your permission.

Fraud and risk assessment for odorklenz.eu 3 years or so as long as we are required to comply with the required legal requirements.
Observe legislation for odorklenz.eu As long as we are required to comply with the required legal requirements.


What are cookies?

When you visit odorklenz.eu, cookies are stored on your computer. A cookie is a small text file stored in your browser to recognize your computer on subsequent visits. Personal information is not saved as cookies.

Virtually all websites use cookies and they are on your own computer to help you to enhance your user experience. In some cases, cookies may be necessary not to provide certain services on the website.

The information in your cookies is sent between your browser and ours web server and includes information about user settings, login and how to use the website.


What are cookies used for at odorklenz.eu?

When you visit odorklenz.eu, we collect information about all visits to our website. We use this information to improve your user experience and to support our marketing.

Automatic login
Based on different parameters, such as the IP address, device and cookies, registers odorklenz.eu automatically, who you are when you move between different pages and services on the site. This means that if you are logged in to our website, you will be automatically logged in the next time you visit odorklenz.eu from the same device. The same automatic login will occur if you click on an email from OdorKlenz EU.

Third party cookies
Odorklenz.eu uses third party services on our pages. These services sometimes also use cookies. You can choose to reject third party cookies in your browser by following this link: www.youronlinechoices.com/uk/

Functionality of the site
Odorklenz.eu comes with a number of technical cookies that are required to handle the functionality of the site. These are cookies that are stored when you log in to Odorklenz.eu. In addition, cookies are stored to keep track of the contents of your shopping cart, your favorites, etc.


Can I avoid cookies?

If you do not want to receive cookies, you can either block all cookies, delete existing cookies from your computer or receive a warning before saving cookies.

We recommend that you read our cookie policy thoroughly before you consider making changes to your settings for cookies on your computer and read about cookies on other websites.

Changing your cookie settings may result in an impaired user experience when visiting our and other sites because your computer can not remember your clicks on the site.

We need to alert you that if you do not accept cookies, there may be features at odorklenz.eu that do not work with you.


How to handle cookies:

To delete cookies, go to: www.support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

Internet Explorer
To delete cookies, go to: www.support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer

Google Chrome
To delete cookies, go to: www.support.google.com/accounts/answer/9098093?co=GENIE.Platform=Desktop&hl=en&visit_id=636719189354998385-3717453682&rd=1

To delete cookies, go to: www.support.apple.com/kb/ph21411?locale=en_US


Contact us regarding personal data

If you would like access to the information that is registered with you, please contact: info@odorklenz.eu. If registered incorrect data, or you have other objections, you can contact the same place. You have the opportunity to gain insight into what information is registered about you and you may object to a registration under the Personal Data Act.

As a customer you are entitled to access your collected data categories and you may object to the registration under the relevant rules of general EU data protection requirements (GDPR). Upon relevant inquiry, we will update, modify or remove personal information that we control, subject to any violation of any law.

We can refuse a request which require disproportionate technical effort (eg. the development of new system or significantly requires amendment of our existing processes) affect other individuals' personal data, or requests that are extremely impractical (eg. information from backup systems). All inquiries regarding This should be addressed directly to customer service via e-mail: info@odorklenz.eu.


Protection of personal data

According to the law, your personal information must be kept safe and confidential - and so do we! We store your personal information on high-security servers that are located in controlled facilities and our security measures are continuously monitored to determine whether our user information is handled properly and with due regard to your rights as a user. However, we cannot guarantee 100 percent security for data transfers over the Internet. This means that there may be a risk that other unauthorized persons gain access to information when data is sent and stored electronically. You thus disclose your personal information at your sole discretion.

Personal data is deleted or anonymized continuously as the purpose for which they were collected is terminated. Read about our purpose of your information, further up in this text.

The rapid development of the Internet means that changes in processing one of your personal information may become necessary. We therefore reserve the right to update and modify any current privacy practices. If we go so will update the "last updated" date at the bottom. In case of significant changes, we will notify you in the form of a visible notice on our website.

You always have the opportunity to complain about the processing of information and data regarding you. The complaint is filed with the Data Inspectorate. Contact Odorklenz EU if you have questions regarding the storage of your data.


You can contact OdorKlenz EU via:
E-mail: info@odorklenz.eu
Phone: +45 3840 5493

Or letter to:
OdorKlenz EU
Att: Customer service
Ellegårdvej 18
6400 Sønderborg

Last updated: May 2018

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