General information

OdorKlenz EU
Ellegårdvej 18
DK-6400 Sønderborg

Tel: +45 3840 5493
E-mail: info@odorklenz.eu

VAT No: DK 3602 6294


Placing an order

Delivery of orders through our website is not a legally binding agreement. OdorKlenz EU can cancel your order due to typographical errors, technical problems, delivery failures and similar situations. Binding order confirmation / invoice will be sent to you when we have shipped the items you have ordered.

Once you have placed an order through our website, our system will automatically send you an e-mail, indicating which items you have ordered. It is only an electronic receipt for receiving your order.

You must be aware that the automated response (via email) is not a legally binding order confirmation, concluding an agreement.

Payment

We accept Visa, Mastercard, Visa Electron, Master Card, Maestro and MobilePay. OdorKlenz EU does not charge any fee for debit card payments.

The amount is deducted from your account when the item is shipped from our warehouse.


Delivery

We offer the following delivery methods:

- Post Nord
- GLS
- Afhentning fra lager i Sønderborg

Expected delivery time is 1-4 business days but may vary in peak times. Orders containing items in backorder will generally have a longer delivery time. Ordered products are sent as a whole - no partial delivery. OdorKlenz EU is responsible for the goods until you have received them. We deliver throughout Europe.


Withdrawal

You have 30 days of withdrawal when shopping at our store.

The cancellation period expires 30 days after the day you received your goods.

You must, within 30 days of receipt, inform us that you wish to withdraw your purchase. The notification must be given by writing to info@odorklenz.eu or calling +45 3840 5493. In your notice, please let us know clearly that you wish to make use of your right of withdrawal.

You can’t cancel by refusing the receipt of the goods without giving us a clear notice at the same time.


Returns

You must return your order to us without unnecessary delay and no later than 14 days after you have notified us that you wish to cancel your purchase. You must bear the direct cost of returning the goods.

Upon return you are responsible for ensuring that the goods are properly packed.

You bear the risk of the goods from the time of delivery.

Repayment of the purchase amount and return of the goods

If you regret your purchase, you will of course get the amount you have paid back. You will have to bear the cost of returning the goods in case of withdrawal.

We will refund your payment without unnecessary delay and in any case within 14 days from the date we have received notice of your decision to withdraw this agreement. We make such a refund with the same payment method that you used for the original transaction.

We may withhold the refund until we have received the goods.

If you regret the purchase, the goods must be sent to:

OdorKlenz EU
Ellegårdvej 18
DK-6400 Sønderborg

What should I send back?

You must attach a copy of the order confirmation.

Note! We do not receive packages sent per COD.


Warranty / Satisfaction Guarantee

You have 30 days to test OdorKlenz Laundry additive. If you are not satisfied with the product, you can return the remaining product in original packaging and we will refund the amount you have paid for the product.


Privacy Policy

In order for you to enter into an agreement with us, we need the following information:

Name
Address
Phone number
E-mail address

We process your personal information for the purpose of delivering the item to you and in order to process inquiries regarding your purchase. The treatment is in accordance with the regulations in the Personal Data Regulation. You can read more about how your information is processed here.

Complaints

If you want to complain about your purchase, please contact info@odorklenz.eu or +45 3840 5493

Disclaimer

OdorKlenz EU reserves the right to any tax changes, price and correction errors, technical errors, sold items and force majeure, including labour disputes and missing or delayed deliveries from subcontractors.

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